Salary: N/A / Yearly	Location: Jacksonville, FL
Type: Full-Time	Zip Code: 32216

Position Description

Answer and triage patient phone calls using appropriate customer service skills while satisfying patient concerns.
Process prescription refill requests appropriately and with proper documentation.
Schedule surgical procedures and ancillary tests with accuracy, efficiency and professionalism in a timely manner.
Utilize IDX Scheduling system to register and update patient demographic; schedule and perform patient appointment maintenance.
Track surgical billing to verify all procedures are billed in a timely manner.
Knowledge, observation and compliance with HIPAA mandates.

Position Requirements

Minimum two years experience in a health care setting with demonstrated customer service experience.
The ability to communicate clearly with persons in stressful situations.
The ability to problem solve necessary.
Strong PC skills (Windows, Outlook, IDX) and keyboarding skills at 35 WPM required.
Medical Terminology required
Advanced knowledge of insurance, HMO/PPO requirements preferred.
Demonstrates strong interpersonal skills and excellent communication skills both written and verbal.
Demonstrates a professional demeanor when responding to patients/customers.

Education Requirements

High School diploma or equivalent. Associate degree or equivalent experience is preferred.

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